Privacy Policy
Last updated: May 2026
Proxima Sports ("we", "us", or "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website at proxima.store.
1. Information We Collect
We collect information you provide directly, including your name, email address, phone number, shipping address, and payment details when you create an account or place an order. We also automatically collect certain technical data such as your IP address, browser type, pages visited, and device information when you use our website.
2. How We Use Your Information
We use your information to process and fulfil your orders, send order confirmations and shipping updates, respond to customer service enquiries, personalise your shopping experience, and send you promotional offers (only with your consent). We do not sell, rent, or trade your personal information to third parties.
3. Payment Security
All payment transactions are processed through PCI-DSS compliant payment gateways (Razorpay / Stripe). We do not store your credit card or debit card details on our servers. All financial data is encrypted in transit using industry-standard SSL/TLS protocols.
4. Cookies
We use cookies to maintain your session, remember your cart, and analyse website traffic. You can disable cookies in your browser settings, however some features of the website may not function correctly without them.
5. Data Retention
We retain your account data for as long as your account is active or as required by law. Order history is retained for 7 years for accounting and legal compliance purposes. You can request deletion of your account data by contacting us.
6. Third-Party Services
We use trusted third-party services including Razorpay and Stripe (payments), Cloudinary (image hosting), and analytics providers. These services have their own privacy policies and we recommend reviewing them. We share only the minimum data necessary for these services to function.
7. Your Rights
You have the right to access, correct, or delete your personal data. You may also opt out of marketing emails at any time using the unsubscribe link in our emails. To exercise these rights, email us at privacy@proxima.store.
8. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. Continued use of Proxima Sports after changes constitutes acceptance of the updated policy.
9. Contact Us
If you have questions about this privacy policy or how we handle your data, please contact us at privacy@proxima.store or write to us at our registered address.